Bike Frequently Asked Questions

Bike Troubleshooting

1. The console shows only zeros.

If the console does not function properly, the magnet and reed switch should be checked.

In order to adjust the reed switch, the side shields must be removed. Next, locate the reed switch, and turn the crank until the magnet is aligned with the reed switch. Loosen the screw holding the reed switch, but do not remove it. Slide the reed switch slightly closer to or away from the magnet until there is a 1/8" gap. Retighten the screw. Turn the crank for a moment. Repeat until the console displays correct feedback. When the reed switch is correctly adjusted, reattach the side shields.

2. The tension on my bike is very tight.

Many of our bikes use a strap to create resistance when pedaling. Check your owner's manual or call our customer service hotline to see if your bike has this feature. To adjust the strap, the left side shield must first be removed. Next, turn the resistance knob to the lowest setting. Locate and open the strap buckle(46). Grip the end of the resistance strap(47) and pull it up to remove any slack. While holding the end of the resistance strap, fully close the strap buckle. Turn the crank for a moment to make sure that there is not too much resistance. When the resistance strap is properly adjusted, reattach the left side shield.

3. What is the difference between Fat Calories and Watts?

  • Fat calories burned is a better measurement of exercise efficiency than Watts.
  • Watt is a unit of power generated by the user during their exercise.
  • Watts is a measurement of the input power, not the output wattage of the exercise. The console is measuring the amount of power into the workout, not the power that would be generated by the workout. Output wattage is approximately 25% of the input measurement.

4. Console is displaying Fat Calories instead of Watts.

  • First, if the console requires batteries, please remove them.
  • There is a diode on the back of the console labeled D5. If D5 is intact, watts produced will be displayed. If D5 is clipped, Fat Calories will be displayed.

5. Manufacturer's Warranty terms and conditons.

The warranty extends only to the original purchaser. ICON's obligation under this warranty is limited to repairing or replacing, at ICON's option, the product through one of its authorized service centers. All repairs for which warranty claims are made must be preauthorized by ICON. If the product is shipped to a service center, freight charges to and from the service center will be the customer's responsibility. For replacement parts shipped while the product is under warranty, the customer will be responsible for a minimal handling charge. For in-home service, the customer will be responsible for a minimal trip charge. This warranty does not extend to any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, or repairs not provided by an ICON authorized service center; products used for commercial or rental purposes; or products used as store display models. No other warranty beyond that specifically set forth above is authorized by ICON.

ICON is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation; or other consequential damages of whatsoever nature. Some states do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to you.

The warranty extended hereunder is in lieu of any and all other warranties, and any implied warranties of merchantability or fitness for a particular purpose are limited in their scope and duration to the terms set forth herein. Some states do not allow limitations on how long an implied warranty lasts. Accordingly, the above limitation may not apply to you.

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

6. Can I extend my extended warranty?

If you have an extended warranty through Universal Technical Services you can contact them to see if you are eligible for an extension. Their phone number is 1-800-677-3838.

7. Other Questions

If you have any other questions, call our customer service hotline at 1-800-999-3756. Please have your model number and serial number with you when you call.