Ellipticals Frequently Asked Questions

Elliptical Troubleshooting

1. The console shows only zeros.

If the console does not function properly, the magnet and reed switch should be checked.

In order to adjust the reed switch, the side shields must be removed. Next, locate the reed switch, and turn the crank until the magnet is aligned with the reed switch. Loosen the screw holding the reed switch, but do not remove it. Slide the reed switch slightly closer to or away from the magnet until there is a 1/8" gap. Retighten the screw. Turn the crank for a moment. Repeat until the console displays correct feedback. When the reed switch is correctly adjusted, reattach the side shields.

2. There is no incline movement.

If your elliptical machine has a power incline (an incline motor) and the incline is not moving but you can hear the motor running, you need to order a new incline motor. The gears in the motor have been broken.

3. What is magnetic resistance?

The flywheel uses a magnetic bracket that is shaped to conform to the flywheel. The bracket is bolted to the frame at one end. This acts as a hinge to allow the bracket to move closer to the flywheel (more resistance) and farther away from the flywheel (less resistance). An adjustable tension cable is attached to the other end of the bracket. It is this cable which adjusts the resistance level.

4. How does generator resistance work?

Introduced in late 1998, a generator provides quiet resistance as the user exercises. Multiple sets of windings allow different resistance levels. There are three components to this resistance style There is the generator, a relay control board and the console. The generator provides resistance as the user pedals. As more windings are activated, the resistance increases. The relay control board is used as an interface between the console and the generator. The leads from each winding are attached to this board along with a wire harness from the console. There are a series of relays on this board that control the resistance of the generator. As more resistance is called for from the console, more of these relays will close, bringing more windings into the circuit and increasing the resistance. The console controls the resistance setting and displays information to the user. It is powered by batteries, but also uses the voltage from the generator to 'back light' the display.

5. Manufacturer's Warranty terms and conditons.

The warranty extends only to the original purchaser. ICON's obligation under this warranty is limited to repairing or replacing, at ICON's option, the product through one of its authorized service centers. All repairs for which warranty claims are made must be preauthorized by ICON. If the product is shipped to a service center, freight charges to and from the service center will be the customer's responsibility. For replacement parts shipped while the product is under warranty, the customer will be responsible for a minimal handling charge. For in-home service, the customer will be responsible for a minimal trip charge. This warranty does not extend to any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, or repairs not provided by an ICON authorized service center; products used for commercial or rental purposes; or products used as store display models. No other warranty beyond that specifically set forth above is authorized by ICON.

ICON is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation; or other consequential damages of whatsoever nature. Some states do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to you.

The warranty extended hereunder is in lieu of any and all other warranties, and any implied warranties of merchantability or fitness for a particular purpose are limited in their scope and duration to the terms set forth herein. Some states do not allow limitations on how long an implied warranty lasts. Accordingly, the above limitation may not apply to you.

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

6. Can I extend my extended warranty?

If you have an extended warranty through Universal Technical Services you can contact them to see if you are eligible for an extension. Their phone number is 1-800-677-3838.

7. Other Questions

If you have any other questions, call our customer service hotline at 1-800-999-3756.. Please have your serial number with you when you call.

You can order replacement parts using the links to the right or speak with a customer service representative by calling 1-800-999-3756.