Weight System Frequently Asked Questions

Weight System Troubleshooting

1. The weight system cable is too short.

In many cases, cables appear to be short when they have not been routed correctly. The owner's manual should display the correct length of the cable. Measure the cable to be sure that it is the correct one for your machine. Check the assembly of the weight machine and re-route the cables. If the cable is less than ½" too short, the cable can be stretched by pushing the cable down and inserting the weight pin in the bottom weight stack. Let the cable stay this way overnight.

2. The weight system cables are twisted.

Cables can become twisted when the pulleys they run on begin to wear down or do not spin freely. Every month, check that each pulley is spinning freely. Pulleys can be lubricated with a light multi-purpose oil. Cables that are twisted need to be completely removed from the machine, and laid out on the floor overnight, allowing them to untwist.

3. Manufacturer's Warranty terms and conditons.

The warranty extends only to the original purchaser. ICON's obligation under this warranty is limited to repairing or replacing, at ICON's option, the product through one of its authorized service centers. All repairs for which warranty claims are made must be preauthorized by ICON. If the product is shipped to a service center, freight charges to and from the service center will be the customer's responsibility. For replacement parts shipped while the product is under warranty, the customer will be responsible for a minimal handling charge. For in-home service, the customer will be responsible for a minimal trip charge. This warranty does not extend to any damage to a product caused by or attributable to freight damage, abuse, misuse, improper or abnormal usage, or repairs not provided by an ICON authorized service center; products used for commercial or rental purposes; or products used as store display models. No other warranty beyond that specifically set forth above is authorized by ICON.

ICON is not responsible or liable for indirect, special, or consequential damages arising out of or in connection with the use or performance of the product; damages with respect to any economic loss, loss of property, loss of revenues or profits, loss of enjoyment or use, or costs of removal or installation; or other consequential damages of whatsoever nature. Some states do not allow the exclusion or limitation of incidental or consequential damages. Accordingly, the above limitation may not apply to you.

The warranty extended hereunder is in lieu of any and all other warranties, and any implied warranties of merchantability or fitness for a particular purpose are limited in their scope and duration to the terms set forth herein. Some states do not allow limitations on how long an implied warranty lasts. Accordingly, the above limitation may not apply to you.

This warranty gives you specific legal rights. You may also have other rights that vary from state to state.

4. Can I extend my extended warranty?

If you have an extended warranty through Universal Technical Services you can contact them to see if you are eligible for an extension. Their phone number is 1-800-677-3838.

5. Other Questions

If you have any other questions, call our customer service hotline at 1-800-999-3756. Please have your model number and serial number with you when you call.